FAQ
SHIPPING
All Canada orders are typically shipped within one week. Please note that all orders require 3–5 business days to prepare before shipping. Delivery times may vary depending on your location.
For international orders, shipping times will vary by country.
Since Undefined.van is based in Canada, international orders may be subject to a tariff fee of 42 CAD, along with any additional customs duties or import taxes. Customers are responsible for covering all customs and import fees.
If you haven’t received a confirmation email within one week of placing your order, please check your Spam or Promotions folders.
REFUNDS & EXCHANGES
Refunds and exchanges are only eligible in cases involving manufacturing defects or other issues approved by our support team upon review.
Important Notes:
- We do not offer refunds or exchanges for items ordered in the wrong size. Please refer to our size chart before placing your order.
- Return requests must be made within 14 days from the date of delivery. Requests submitted after this period will not be accepted.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original packaging
- Accompanied by proof of purchase
To initiate a return, email us at undefined.604cb@gmail.com with your order number and reason for return. Once approved, we will provide return instructions.
SHIPPING PROVIDERS & RESPONSIBILITY
We use trusted carriers such as PURALATOR, CANDAPOST and UPS to deliver your orders.
Please ensure your shipping address is correct at checkout. We are not responsible for issues caused by incorrect or incomplete shipping information.
If your package is returned due to an invalid address:
- You must email us at undefined.604cb@gmail.com to notify us
- Once the returned item is received, we will issue a refund excluding the shipping fee
- Shipping fees (typically $9–$10) are non-refundable
FAQ
For any additional questions not covered here, feel free to contact us at:
undefined.604cb@gmail.com — we’re happy to help!